CityTowers takeover of the Humber Mews

Humber Mews is a vibrant community comprising 66 townhouse units. The property is accessible by QEW and is in proximity to the Sherway Gardens shopping mall. A few months ago, CityTowers successfully took over the townhouse property management. There are several positive changes that the new management company made along with the board members. These changes include having the property manager visit the site weekly to interact directly with the residents and the contractors and perform site inspections. In the past few months since CityTowers took over, the cleaning company has improved their service to the site. Management assisted in changing the landscaping and snow-clearing contractor to ensure that the new contractor takes care of the grounds of Humber Mews all year round without the condo corporation incurring charges for each extra service they provide.

CityTowers invited all unit owners to a town hall meeting in May of 2022, and it was a successful meeting that most of the residents attended. Residents brought up some of the issues they felt needed to be addressed by Management and the board of directors. These concerns include replacing several cameras, which is crucial to the safety of the residents, given that the park is located behind several units and is open to the public. Management also replaced several devices on the stairs leading to the underground parking, which was a safety concern for some residents. Open resident communication is essential to the success of the Management in reaching out to the community’s needs. CityTowers promptly addressed issues such as noise complaints and cannabis smoke whenever a resident wanted an answer to these issues. Another issue that the new Management dealt with is the constant parking of unregistered cars in the underground visitors’ parking which the Board of Directors wants the issue resolved. The Management revisited the issuance of visitors’ parking permits with the current parking enforcement team to ensure everyone staying overnight will have the necessary parking permit.

The recent AGM was also a success, and the board introduced the E-meeting and E-voting by-law that received the support of most of the owners attending the meeting. The current situation with the utility bill presents a challenge to the Board of Directors, and Management is very much involved in communicating with the Utility company.